Frequently asked questions
Everything people ask us before getting started.
Getting started
How long does it take to get started?
About 20 minutes: you create your business, add your services, connect WhatsApp and set your reminders. A guided checklist walks you through it step by step.
Do I need to install anything?
No. Rendivoa runs right in your browser, on computer, tablet and phone.
Can I import my existing clients?
Yes, in a few clicks from a file (name, WhatsApp number, email). Duplicates are spotted automatically.
WhatsApp & messages
Do I need a dedicated WhatsApp number?
It's recommended: one number per location, connected by QR code. You can connect several for several addresses.
Can clients reply freely?
Yes. YES, NO and RESCHEDULE are understood on their own, even with typos or accents. Any other reply lands in your inbox, and unclear cases are flagged.
Does Rendivoa send ads?
No. Rendivoa only sends messages tied to your clients' appointments: no ads, no mass mailing.
What if WhatsApp disconnects?
You're notified right away. Messages wait and go out automatically as soon as the connection is back.
Pricing & data
Is there a commitment?
No. Plans are monthly with no commitment, or yearly with 15% off. You can change plans whenever you want.
Is my data mine?
Yes. You can export everything at any time (appointments, clients, messages), and request deletion whenever you like.
Can I link Rendivoa to my other tools?
Yes. Rendivoa can connect to your other software so everything works together (included in the Enterprise plan).