Privacy policy
How personal data is collected, used and protected.
Data processed
On behalf of client businesses: identity of clients/patients (first and last name), contact details (WhatsApp number, phone, email), appointments and transactional message history. Administrative records are kept separate from internal notes; no sensitive medical data is required to use the service.
Purposes
Managing appointments, sending confirmations and reminders, handling replies (confirmation, cancellation, rescheduling), business activity statistics. No unsolicited prospecting, no resale of data.
Consent
Reminders are only sent to clients whose consent has been collected by the business; this consent is logged and revocable at any time.
Processing and roles
Rendivoa acts as a processor for client businesses (data controllers). A data processing agreement is offered at subscription.
Security
Multi-tenant isolation, encryption in transit and at rest for sensitive data, audit logs, encrypted backups, role-based access control.
Your rights
Access, rectification, export, deletion and anonymization: contact your business or support@rendivoa.com. Requests are handled within the applicable legal timeframes.
Provisional document provided as a mock-up: the final details (company name, registered office, host, jurisdiction) are centralized in the brand configuration and must be validated by legal counsel before the official launch.